Curtainrenew is operated by Curtains Inc., a company registered in Canada. We respect the privacy of individuals and process personal information in accordance with applicable Canadian privacy requirements and applicable European data protection legislation.
1. Business Information
Brand: Curtainrenew
Legal Company Name: Curtains Inc.
Company Registration No.: 13066690 / 796125300
Registered Address: 218 Export Blvd., Suite 314, Mississauga, ON L5S 0A7, Canada
Telephone: +1 647 914 9633
Email: chemical@curtainrenew.com
Website: www.curtainrenew.com
For customers located in the European Economic Area, the United Kingdom or other applicable European jurisdictions, this Policy applies together with any mandatory data protection requirements applicable to the relevant customer.
2. Information We Collect
We may collect information that is reasonably required to process enquiries, arrange appointments and provide our curtain replacement services, including:
- Name and contact details;
- Email address and telephone number;
- Service address and appointment information;
- Order, booking and service details;
- Communications between you and Curtainrenew;
- Information you voluntarily provide regarding your service requirements;
- Website usage information, where permitted by applicable law.
We do not intentionally request information that is unnecessary for providing or administering our services.
3. How We Use Personal Information
Personal information may be used to:
- Process and administer service bookings;
- Arrange appointments and communicate with customers;
- Provide requested services;
- Respond to enquiries and requests;
- Maintain transaction and service records;
- Handle cancellations, returns and related requests;
- Meet applicable legal and regulatory obligations;
- Identify and address improper use of our website or services;
- Improve website content and customer communications where permitted by law.
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
4. Lawful Basis for European Customers
Where the GDPR or equivalent European legislation applies, we process personal information on an applicable lawful basis, which may include:
- Performance of a contract or steps requested before entering into a contract;
- Compliance with a legal obligation;
- Our legitimate interests, where those interests are not overridden by applicable individual rights;
- Consent, where consent is required.
Where processing is based on consent, consent may generally be withdrawn subject to applicable law. Withdrawal does not affect processing that was lawfully carried out before withdrawal.
5. Canadian Privacy
For Canadian customers and individuals whose information is processed in Canada, Curtainrenew aims to handle personal information in accordance with applicable Canadian privacy legislation, including requirements concerning collection, use, disclosure, retention and access to personal information.
Personal information will be handled only for appropriate business purposes and in accordance with applicable legal requirements.
6. Information Sharing
We may disclose personal information where reasonably necessary to operate our business, provide requested services, communicate with customers, process transactions, arrange appointments, comply with legal obligations or respond to lawful requests.
Where another organisation processes information on our behalf, information will be limited to what is reasonably required for the relevant purpose.
We do not sell customer personal information as a business practice.
7. International Data Transfers
Curtains Inc. is located in Canada, while Curtainrenew serves customers in designated European markets.
Where personal information is transferred between jurisdictions, we will apply the requirements imposed by applicable data protection legislation. Where required, appropriate legal arrangements or recognised transfer mechanisms will be used.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate website functions, remember preferences, understand website usage and support relevant website administration.
Where applicable law requires consent for non-essential cookies, such cookies will be used only after the required consent has been provided.
Customers may manage available cookie preferences through the relevant cookie controls provided on the website.
Further information is available in our separate Cookie Policy.
9. Data Retention
We retain personal information only for as long as reasonably required for the purpose for which it was collected, to administer transactions and services, maintain appropriate business records, resolve enquiries, comply with legal obligations and establish or exercise lawful rights.
Retention periods may vary according to the type of information and the applicable legal requirements.
When information is no longer required, it will be dealt with in accordance with applicable legal and record-management requirements.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information held about you;
- Request correction of inaccurate or incomplete information;
- Request deletion where applicable;
- Request restriction of certain processing;
- Object to certain processing;
- Request portability of information where applicable;
- Withdraw consent where processing relies on consent;
- Lodge a complaint with the relevant privacy or data protection authority.
Some rights are subject to statutory conditions and exceptions. We may need to verify a request before taking action where permitted or required by applicable law.
11. Direct Communications
We may contact customers regarding orders, appointments, service enquiries, account administration or other matters directly related to a customer’s interaction with Curtainrenew.
Where marketing communications require consent under applicable law, we will seek the required consent before sending them. You may request that such communications cease in accordance with applicable law.
12. Personal Information from Children
Our services are intended for adults who are legally able to enter into service arrangements. We do not intentionally collect personal information from children where such collection is restricted by applicable law.
If a parent, guardian or appropriate representative believes that information concerning a child has been provided to us contrary to applicable requirements, they may contact us using the details below.
13. Privacy Enquiries
For questions, requests or complaints concerning personal information or this Privacy Policy, please contact:
Curtains Inc.
218 Export Blvd., Suite 314
Mississauga, ON L5S 0A7
Canada
Email: chemical@curtainrenew.com
Telephone: +1 647 914 9633
We will review privacy requests and respond within the period required by applicable law.
14. Policy Updates
This Privacy Policy may be updated when necessary to reflect changes in our services, website operations or applicable legal requirements.
The current version will be published on this page with its effective date.
15. Governing Requirements
This Privacy Policy is intended to operate consistently with applicable Canadian privacy legislation and applicable European data protection requirements. Where mandatory statutory rights or obligations apply to a particular individual or transaction, those requirements will take precedence over any inconsistent provision of this Policy.