This Cancellation & Refund Policy applies to curtain replacement and related home services purchased through Curtainrenew, operated by Curtains Inc.
1. Business Information
Brand: Curtainrenew
Legal Company Name: Curtains Inc.
Company Registration No.: 13066690 / 796125300
Address: 218 Export Blvd., Suite 314, Mississauga, ON L5S 0A7, Canada
Telephone: +1 647 914 9633
Email: chemical@curtainrenew.com
2. Cancellation Before the Appointment
Customers may request cancellation by contacting us using the email address or telephone number above.
Where cancellation is requested before the scheduled service begins, the request will be handled in accordance with the applicable service terms and mandatory consumer legislation.
Customers are encouraged to submit cancellation requests as soon as reasonably possible so that appointment arrangements can be updated.
3. Cancellation After Service Has Started
Where a customer requests cancellation after the service has commenced, any amount payable for services already provided may be retained or deducted where permitted by applicable law.
If the service has been fully performed following the customer’s express request and the applicable legal requirements have been satisfied, any statutory withdrawal right may cease where permitted by law.
4. Refund Eligibility
Where a refund is due, it will normally be made using the original payment method.
Refunds may apply where:
- A service is cancelled in circumstances giving rise to a refund under the applicable terms;
- Curtainrenew is unable to provide the purchased service and no alternative arrangement is accepted;
- A refund is required by applicable consumer legislation.
Any refund will be limited to the amount properly refundable under the applicable service terms and law.
5. Non-Refundable Situations
To the extent permitted by applicable law, a refund may not be available for services already properly performed, customer-requested work already commenced, missed appointments resulting from failure to provide reasonable access, or additional work expressly agreed by the customer and subsequently completed.
This section does not affect any mandatory statutory consumer rights.
6. Refund Processing Time
Once a refund has been approved, Curtainrenew will initiate the refund within 3 business days.
The time required for the refunded amount to appear in the customer’s account may depend on the relevant financial institution and applicable processing procedures.
7. European Consumer Rights
For customers located in the European Union or other European jurisdictions where applicable, mandatory consumer protection legislation applies.
Where a statutory right of withdrawal applies to a service contract, customers may exercise that right within the applicable legal period, subject to statutory conditions and exceptions.
Where the customer expressly requests that the service commence before the expiry of the applicable withdrawal period, the customer’s rights will be handled in accordance with the applicable legislation concerning services already performed.
Nothing in this Policy excludes or restricts a consumer right that cannot lawfully be excluded.
8. How to Request a Cancellation or Refund
Please contact us with your name, booking details and the reason for the request.
Curtains Inc.
218 Export Blvd., Suite 314
Mississauga, ON L5S 0A7
Canada
Email: chemical@curtainrenew.com
Telephone: +1 647 914 9633
Requests will be reviewed and processed in accordance with the applicable service terms and mandatory legal requirements.