1. What service does Curtainrenew provide?
Curtainrenew provides appointment-based curtain replacement and related home services within its designated European service areas.
2. How do I book a service?
Select the relevant service on our website, review the service details and complete the booking information. Appointment arrangements are subject to service availability and the information provided at the time of booking.
3. What information is required for a booking?
Customers may be asked to provide their name, contact details, service address, preferred appointment information and relevant details concerning the requested curtain replacement service.
4. Is payment for a one-time service?
Unless a service page expressly states otherwise, website payments relate to the specific service selected and do not create a recurring payment arrangement.
5. How will I receive appointment information?
Appointment details and relevant service communications will be sent using the contact information provided during booking. Customers should ensure that their contact details are accurate and accessible.
6. Can I change my appointment?
Appointment changes may be requested by contacting Curtainrenew as soon as reasonably possible. Changes are subject to availability and the applicable booking conditions.
7. Can I cancel my service?
Cancellation requests are handled according to our Cancellation & Refund Policy and applicable Canadian and European consumer legislation. Certain statutory rights may apply depending on the customer’s location and the circumstances of the service.
8. What if the service requirements differ from my booking?
If the actual property conditions or requested work materially differ from the information provided when booking, the appointment or service scope may need to be adjusted. Any additional service requiring an additional charge will be discussed before proceeding, where applicable.
9. What should I do before the appointment?
Please provide reasonable access to the relevant service area and ensure that the information supplied during booking is accurate. Personal belongings in the working area should be appropriately positioned before the appointment.
10. Can Curtainrenew work with existing curtain fittings?
Existing rails, tracks, brackets and other fittings may affect the service. Their suitability can depend on their condition and configuration. Where existing conditions materially affect the requested work, we will discuss the available arrangements with the customer.
11. Are website images representative of the service?
Website images are provided to illustrate the nature of our services. Actual service conditions and completed work may vary according to the property, existing fittings and the specific service purchased.
12. How is my personal information handled?
Personal information is handled in accordance with our Privacy Policy and applicable Canadian and European data protection requirements.
13. Which payment methods are available?
Available payment methods are displayed at checkout and may include commonly supported card and digital payment options, depending on the customer’s location and checkout availability.
14. How can I contact Curtainrenew?
You can contact us using:
Curtains Inc.
218 Export Blvd., Suite 314
Mississauga, ON L5S 0A7
Canada
Email: chemical@curtainrenew.com
Telephone: +1 647 914 9633
15. Where can I find the full terms?
For complete information concerning bookings, payments, cancellations, refunds, customer responsibilities and applicable legal provisions, please refer to our Terms & Conditions and Cancellation & Refund Policy.